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Implementation and Support

Whether you are a seasoned user of Union Square or are just starting out, our experienced team of technology, business and consultancy professionals are on hand to help and support you.

We’ll be with you at each step of your Union Square journey. From the moment you register an interest in our software, through to implementation and end user enquiries, we have a dedicated team on hand to help.

Pre-sales support

Pre-sales support

We are keen to help you understand more about what we do, which goes beyond reading a few pages from our website. Getting to know you and your particular business issues is crucial to us. Our proposition is unique within the construction industry and only through a detailed understanding of our capabilities and the achievements of our clients, will you visualise the potential that the Union Square system can unlock for you and your business. We employ a dedicated team of industry professionals to help you develop an informed and balanced opinion.

We would be happy to give you an online demonstration, visit you in person or offer you a free place at one of our events, where you can benefit from a first-hand experience of Union Square from our clients’ presentations. Our customers regularly showcase their achievements and can  provide you with a detailed case study and demonstration of the system in a live environment.

Consultancy and project management

Consultancy and project management

A successful implementation of Union Square is built on strong project sponsorship, clearly defined objectives and access to world class consultancy and project management. Our consultants and project managers will lead you through the key steps in the process of implementation, from definition through to configuration, change management, training, pre-live and beyond. We will help maximise your investment whilst minimising your risks.

Whether you have 10 or 10,000 users, each project is allocated a dedicated project manager who will liaise with you throughout the lifecycle of your project.  They will mobilise appropriate resources and assist you in  guaranteeing your project delivers the results you need.

We pride ourselves in being open, honest and direct about our expectations of you and in return you can expect total commitment to the project from our consultants, ensuring that your project goes live on time and within budget.

Bespoke development

Bespoke development

Every business is different and while Union Square has been specifically developed for organisations in the construction industry, sometimes there is a need for bespoke development. If you have a particular requirement that is specific to your business, such as a process or API integration, our consultants and technical experts can scope and deliver specific functionality to meet your individual business' needs.

Your project manager will lead you through the definition process, provide you with specifications and coordinate our development teams to deliver your requirements. Alternatively if you have development skills in-house you can upgrade your licence and develop the systems yourself. This can be anything from small tweaks such as changing the interface, to significant additions to scope or functionality. All of this means Union Square is truly unique to your business and works just as you need it to.

Systems support

Systems support

When you invest in Union Square your support contract comes as standard. This means that technical help and assistance is available to your system administrators as and when you need it.

Your Project Manager will continue to be your lead consultant and act as a conduit in the immediate post “go live” period, but the day to day provision of service will be delivered by one of our multidiscipline customer teams, which include project managers, consultants and developers. 

We operate a call logging system guided by quality management principles and processes. Each call is logged, monitored and forms part of a formal review process, ensuring we are constantly feeding back improvements to our development activities.